SHOC FAQ

How long will it take for my order to arrive?

SHOC is home based in Melbourne, Australia so it generally takes us and the Postal Service 10-14 days after shipping for delivery. Although we do our best sometimes the postal service or customs can hold up items and we have seen shipping times of up to 4 weeks. During Christmas Ordering Season there are always delays so please plan accordingly during this time. We appreciate your patience. We are now shipping all Visor orders and upgraded Insert orders via UPS express. They will take 3-4 business days to arrive to anywhere in the world.

Will my league allow me to wear a mirrored visor?

We wish we could say yes to this question every time, but there are so many leagues throughout the world that we don’t know the rules for each. It is best to check with your coach or local league officials prior to purchasing.

Is the shopping cart system safe for my credit card details?

The Shopify and PayPal Payment Gateway were selected to protect you the customer. Your personal details will not be utilized more than completing the transaction and shipping your item. As far as your credit card, it is protected in that we do not take your Credit Card details on the SHOC website. Once your cart is full you are sent to PayPal to process the final payment. At no time does SHOC process or have knowledge of your Credit Card details. Your purchase is insured by PayPal’s Buyer protection Scheme.

I am having an issue with payment. What is code 15005?

This code is from your Credit Card provider. For some reason they have denied the payment. The only option you have is to either pay with a different card company or to use a PayPal account to make your purchase. We have followed up many times with our payment provider and unfortunately there is nothing we can do on our end.

How do I track my order?

Once your visor is ordered you will be forwarded an email with tracking details. And will be able to track with the links provided.

Do we ship internationally?

All the Time Every day! We ship ANYWHERE

  • All football and lacrosse visors we sale include express shipping in the price for US Customers only. All international shipments include a table rate extra charge. This will be added to the cart when you enter the shipping address.
  • We will ship to any country. All Duties and Taxes are the obligation of the customer to pay.
  • You will receive tracking for your item once it is shipped.